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Surface Pro 3 Batterygate Continues

While Microsoft’s response to the SIMPLO issue has been restricted to “working on a possible software fix”, customers are starting to report that even when plugged in, their SP3 tablets shut down. In essence, they can’t use their Surface Pro 3’s at all. This seems to happen when the amount of usable battery fully charged falls below a certain point, and as the days continue without a fix, more and more customers will have unusable devices. I don’t see that they will be able to keep their devices running long enough to even apply a software fix, should one actually become available. These customers are trapped. Microsoft won’t swap them out, and some are paying the usurious $450 out of warranty exchange fee. Note that Microsoft committed to a $200 battery replacement program on a Reddit AMA https://www.reddit.com/r/IAmA/comments/26m9cu/we_are_panos_panay_and_the_surface_team_at/chsei5u but has refused to honor this or even comment on it. (And as an aside, Apple charges $129 to replace an out of warranty battery.)

200

Microsoft told customers in the same Reddit AMA https://www.reddit.com/r/IAmA/comments/26m9cu/we_are_panos_panay_and_the_surface_team_at/chse7pn that “the battery can get charged daily (5 days a week) for over 4.5 years and still maintain 80% capacity”. Again, customers are responding in the thread that they can’t even use their devices while connected or docked.

usage

I checked my sent email and note that as a Community Forum Moderator that I brought it to the attention of Microsoft on March 3, 2016. And a couple of times thereafter. I saw the trending that early.

And as of Saturday, March 6, afflicted Microsoft customers have not had a single update on the situation since the initial “we think we can fix in software and are working on a fix”.

Surface Pro 3 SIMPLO Battery Issue?

As a Community Moderator on the Microsoft Surface Forums, it’s pretty easy for me to pick up trending hot issues (unlike the paid Forum staff who do not triage or correlate). I regularly forward these on to a contact inside Microsoft. At the end of June, I saw an increasing number of reports about a sudden and dramatic decrease in Surface Pro 3 battery capacity. I’ve been forwarding these along every since, asking that Microsoft at minimum state that “we are investigating reports”, but no official MS rep has even posted that they are reading and investigating.

Sadly, once out of warranty, it costs $99 to even contact official support. And the scripted answer is “we will replace your device with a refurb for $450” (etc.). Many folks have gone this route.

I’ve been scraping the forum and doing my own analysis. The folks who know how to run a battery report (admin cmd prompt, then powercfg /batteryreport) have been posting screen shots or cut and paste text outputs. Based on the sampling, I see only SIMPLO batteries and no LGC batteries. This is disturbing.

I’ve been begging MS to respond to afflicted users. The silence is deafening.

Below is a sampling of what I am scraping from the Forum. If you have a Surface Pro3 and are seeing diminished capacity, PLEASE post in http://answers.microsoft.com/en-us/surface/forum/surfpro3-surfhardware/surface-pro-3-battery-degradation/783f6a00-19ba-4dcf-a828-0ad87751e15a. Please include a screenshot/capture of the capacity history and the manufacturer of the battery.

 

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Add a Fingerprint Reader to Surface 3

You read the title correctly. I’ve added a fingerprint reader to my Surface 3. (And you can do this with any Windows 10 device that has a USB port). Windows Hello is a wonderful feature that provides an extra level of protection from prying eyes while traveling. While I’m not necessarily paranoid, I don’t want strangers seeing my password or PIN while I’m lunching and computing. I feel more secure.

While you can purchase a typecover for the Surface Pro 4 (that also works with Surface Pro 3, but this combo has some power management issues), there is no similar option to purchase a typecover with a fingerprint reader for a Surface 3.

Luckily, there’s a way to do this (if you don’t mind using the single USB port on the Surface 3 and tying it up at least while you log in; you can remove and attach this peripheral while Windows is running so for me it is no big deal).

Amazon sells this super tiny add-on fingerprint reader from “Eikon” at a good price. It’s made by Authentech, who made many of the built in fingerprint readers for nearly all the big computer vendors (they were purchased by Apple in 2012).

authentech

I attached this device to my Surface 3 (green arrow below) and Windows immediately recognized this device and installed what it needed (red arrow) in a few seconds.

attached to S3

I’m currently using Windows 10 Insider Build 14388, but this device will also set up in a similar manner on Windows 10 10586.xxx.

1. Go to Sign in options in Settings.

2. If you don’t already have a PIN, set one up as this is required to use a fingerprint reader.

3. Windows Hello will change the Require sign-in to Every Time as part of the setup and you will see this when setup is completed.

 

setup1

4. Next, you will need to “enroll” or setup at least one fingerprint; select Get started to launch the wizard.

setup2

5. Confirm your PIN when prompted.

setup3

6. Follow the prompts to swipe a finger and setup the first fingerprint (and add additional fingers if you wish to do so).

setup4

When complete, you’ll be able to log in using Windows Hello.

hello

This is a neat little device and it installs and sets up seamlessly and flawlessly. I recommend it highly.

If you have any questions on this, you can contact me on Twitter @barbbowman or in the Microsoft Surface and Windows/Windows Insider Forums.

Installing Windows Insider Builds on a Low Capacity Tablet

 

There has been a lot of misinformation in the Insider’s Forum (from customers) about the necessary free space to install an Insider’s Build. I decided to take my only low memory device, an ASUS Vivo Tab 8 M81C-B1-MSBK Signature Edition Tablet that I purchased from the Microsoft Store, and test this out for myself. The device is 32GB to start with and was VERY full. A little over 4GB free space was available. Nevertheless, I was able to install an Insiders Build from a mounted ISO and subsequently download and install the latest Fast Ring Insider’s Build from Windows Update.

Here’s how I did all of this:

I used the following procedure to install 14372 from an ISO image. This is the process that should work for folks upgrading from 10586.xxx 1511 to the official release of the Windows Anniversary Update (with a few changes on where and how to get the ISO) with minimal free space.

The first problem is that the default Downloads folder was on C:\ and only a bit over 4GB of free space was available, so I needed to move Downloads to my 128GB microSD card. I wanted to move this at the System level as opposed to just specifying a different folder. The ISO for 32 bit Windows is 3GB+ and to say the least, with only 4+ free, I needed to download to a drive other than C:\.

4 gigs free

The process to move the folder is to right click/tap and hold the Downloads Folder and then select Properties, then the Location tab.

4 gigs free again

Then, select the Move button.

move to D

Then, navigate to the alternate or external storage you want to use (in my case it was my 128GB microSD card) and select Apply. A windows will display asking you to confirm the move and ask whether you want to move existing content (which is what you should do). Again, I specified the root drive, but you can easily create a folder and specify it as instead.

confirm move

Once the default Download folder was moved off the C:\ drive, the next step was to download the 14372 ISO and then mount it. After I ran setup.exe, a message displayed stating more space was needed. Use Disk Cleanup is the default choice, but I selected “Choose another drive or attach an external drive…”

need more space

 

I already had a microSD card with 70+GB free so I used the drop down to select that drive.

drop down

Once the D:\ drive was selected, I selected Refresh and the installation continued.

use drive D

Windows Insider Build 14372 proceeded to install without any issues. Once I had the desktop up, I checked a few things and then opened Disk Cleanup (easily discoverable using Search/Cortana) and used the Advanced button which after a few minutes displayed everything I could delete on the main C:\ drive. I proceeded by selecting “Previous Windows Installations” and acknowledged all prompts.

The Disk Cleanup process gave me a whopping 6GB free.

6 gigs free

Next, I opened Settings, Updates and Security, and since this tablet was configured for the Fast Ring, lo and behold, 14385 was offered. And it downloaded and installed beautifully.

installing 14385

Update: I just installed 14393 following basically the same process (run disk cleanup and remove previous Windows installations, insure that the Downloads location is moved to a drive other than C:\ and then install from Windows Update).

This system worked for me and I hope this is helpful. You can reach me on Twitter @barbbowman or in the Microsoft Windows/Windows Insider Forums.

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