Category Surface

Designed for Surface Accessories

I’m often asked “where can I get a USB-C to HDMI cable for my Surface Pro 8 or 9 that will work” or “is there a properly fitting keyboard skin for my Surface Laptop to protect it”. Shopping for Surface…

Battery depleted Surface won’t charge using Surface Dock

Interesting post in Microsoft’s Surface Forum from an Enterprise customer who has 200 Surface Pro 3’s, stating that if the battery goes completely flat, it cannot be charged using the Surface Dock (brick dock). After contacting business support, the response…

Pricing for Out of Warranty Surface Exchanges

Microsoft has published current pricing (in US Dollars) for those needing an out of warranty exchange for Surface devices (refurbished devices with a 90 day warranty). Until the end of March, the cost to replace a Surface Pro 3 was…

Surface Pro (2017)

I really loved my Surface Pro 3 (purchased June 2014), but earlier this year, it became useless as a portable with a non functional battery. If I hadn’t encountered the (well known) battery issues, I would still be happily using…

Surface Pro 3 Batterygate Continues

While Microsoft’s response to the SIMPLO issue has been restricted to “working on a possible software fix”, customers are starting to report that even when plugged in, their SP3 tablets shut down. In essence, they can’t use their Surface Pro…

Surface Pro 3 SIMPLO Battery Issue?

As a Community Moderator on the Microsoft Surface Forums, it’s pretty easy for me to pick up trending hot issues (unlike the paid Forum staff who do not triage or correlate). I regularly forward these on to a contact inside…