HP ePrint is disappointing
When my older low end downstairs printer needed all ink cartridges replaced at the same time, I realized that buying a new printer would actually be cheaper.
HP has been trumpeting its latest crop of ink jet printers that feature ePrint, a technology that assigns an email address to each printer and enables you to send mail via a HP web service that is supposed to print documents to your printer from anywhere in the world using email. I had a $50 BestBuy gift card and they (and HP) are selling the D110 ePrinter for $70. That was a no brainer for me.
Too bad ePrint needs constant care and feeding by the end user to actually work. Here’s my quick review:
The Good: Printer setup over 802.11n was a breeze, as the printer includes WPS. The printer immediately discovered an available firmware update and I applied the update (and had to reconfigure). I setup the ePrint mail list (which lets you restrict who can send jobs to the printer) and added the email address to my contacts. Next, I used my iPad and was easily able to discover and print a page in Safari.
The Bad: Normal TCP/IP network printing works as expected, except for buggy 64 bit drivers that need to be reinstalled after a computer restart. This has existed for at least a year and HP thinks reinstalling every restart is an acceptable solution, apparently. Many of their printer support pages all point to the same KB/FAQ so stating. Also, HP is using the Bonjour protocol on the printer, which enables the IOS functionality. (It is too bad that Apple decided to use their own proprietary protocol, but it is good news for folks like HP who hope to sell new network printers. I assume that the reason that printers connected to local computers work with the new iPxx print function is that Bonjour is installed (and required) on the host computer.
The Ugly: The real travesty is that the ePrint functionality that links the printer to the HP Web Service is badly broken and these printers lose their connection to the Web Service (but ALL other functions continue to work) and that HP has been aware of this since at least August, as evidenced by this 18 page (and growing) thread. HP interns patrolling the forum have marked “power cycle the router or the printer” as an acceptable solution, but there has been no official reply from HP tech support OR a commitment to fix this.
Update 11.29.2010: Had and email exchanges with HP Support. After they emailed their scripted response to run their proprietary network trouble shooter (for an issue that does not even require a local computer to be turned on) I asked them to escalate to someone that understood ePrint. I’ve told them it was not a LAN issue in all the emails and clearly, with bold type, characterized it as an issue between the web service in the cloud and the printer not maintaining a connection or renegotiating one. When I installed the basic driver on a second W7 x64 laptop, the first page I printed displayed the following message (these are the print cartridges included in the factory sealed box).
In Conclusion: I suspect that HP needed to release and promote a not ready for primetime function to coincide with the launch of IOS 4.2.1 which enabled printing from an iPxx device. HP’s current list of ePrint enabled printers as of 11/22/2010 includes:
•HP Officejet Pro 8500A e-All-in-One Printer series – A910 for customers worldwide
•HP Officejet 7500 Wide Format All-in-One Printer Series- E910 for customers worldwide
•HP Officejet 6500A e-All-in-One Printer – E710
•HP Photosmart D110 series for North America customers
•HP Photosmart B110 series for Asia and Europe customers
•HP Photosmart B210 series for customers worldwide
•HP Photosmart Premium C310 series for customers worldwide
•HP Photosmart C410 series for customers worldwide
•HP Photosmart Ink Advantage K510 series for Asia and Europe customers
•HP Photosmart eStation e-All-in-One Printer C510 series for North America and Europe customers
•HP Envy eAll-in-One Printer D410 series for customers world wide
Recommendations: If you need a replacement printer or especially in you want iPxxx print functionality, and can live with having to reinstall drivers on 64 bit Windows at inconvenient times, check out one of these printers. If you are looking for ePrint, it isn’t ready for prime time.