Surface 3 LTE
I was a victim of (yet another) bad Microsoft Windows Update for Surface that wreaked havoc with wireless connectivity, cellular, and bluetooth. In addition to the inappropriate Surface Pen driver forced on unsuspecting SP3 users. Surface 3 LTE users also received a nasty surprise.
Symptoms were coming back from hibernate, etc. I’d lose connectivity, WiFi would disappear, cellular would disappear, Bluetooth would disappear. Device manager would cycle through some weird messages when I checked the properties of the modem adapter and the wifi adapter, ending with Code 38. Bluetooth would be missing. Here’s what the cellular modem driver looked like in Device Manager.
This post provides the steps to activate an unlocked Surface 3 LTE for consumer/retail/soho customers who have Verizon as a carrier who are not eligible for a business package from Verizon. The unlocked Surface LTE is only available to business customers with a 5 line minimum commitment and two year contract. This article shows you how to activate a single unlocked Surface 3 LTE.
Ever since I first heard about the Surface 3 with LTE, I was chomping at the bit to replace my Nokia Lumia 2520 with a better Windows tablet that included cellular capabilities. When I heard that the first devices would be AT&T only, and then T-Mobile I was disappointed. Then I heard about an unlocked version. When that unlocked SKU became available in mid September, I asked about Verizon. I couldn’t get an authoritative answer, but was told that a VZW specific model was coming. So I waited.
On November 12, I saw an announcement that Verizon was finally selling a VZW Surface 3 SKU. http://www.verizonwireless.com/news/article/2015/11/microsoft-surface-3-with-verizon-4g-lte-now-available-for-business-professionals.html. I tried to order online, but found that it was business customers only. Five lines, five devices. I called and was told the same thing. As a consumer, no chance. Needless to say, I was not a happy camper.
I decided LTE was LTE and that just had to be a way to get an unlocked Surface 3 LTE working on the VZW network. And I followed my instincts.