{"id":771,"date":"2013-11-28T08:30:36","date_gmt":"2013-11-28T13:30:36","guid":{"rendered":"https:\/\/digitalmediaphile.com\/?p=771"},"modified":"2013-11-29T07:05:16","modified_gmt":"2013-11-29T12:05:16","slug":"windows-8-1-photos-app-crash-fix-steps","status":"publish","type":"post","link":"https:\/\/digitalmediaphile.com\/index.php\/2013\/11\/28\/windows-8-1-photos-app-crash-fix-steps\/","title":{"rendered":"Windows 8.1 Photos App Crash Fix Steps"},"content":{"rendered":"<p>&#160;<\/p>\n<p>It\u2019s obvious from the number of posts and threads in Microsoft Communities that the Photos App in Windows 8.1, besides having been gutted of features loved by many, that QA on this app pretty much didn\u2019t happen and customers are suffering. <\/p>\n<p>Symptoms include (but are not limited to) <\/p>\n<p>&#160;<\/p>\n<ul>\n<li>attempting to open the Photos App and immediately crashing back to the Start screen<\/li>\n<li>message from Photos \u201cplease try again later\u201d<\/li>\n<li>message \u201cyour SkyDrive could not be created\u201d<\/li>\n<li>message \u201cno content found\u201d<\/li>\n<\/ul>\n<p>&#160;<\/p>\n<p>&#160;<\/p>\n<p>Following is a collection of fixes and issues. <\/p>\n<p>&#160;<\/p>\n<p>Before trying these fixes, make sure the Photos App is not running. I recommend that you restart your computer or tablet which will insure that Photos is closed. <\/p>\n<p>&#160;<\/p>\n<p><strong><font size=\"4\">1. Photos App Opens but No Content is found<\/font><\/strong><\/p>\n<p><strong><font size=\"4\"><\/font><\/strong><\/p>\n<p>This could be a corrupt\/damaged library issue. <\/p>\n<p>&#160;<\/p>\n<p>a. Open Windows File Explorer on the classic desktop.<\/p>\n<p>b. Select the Navigation pane and insure all options are checked, especially <strong>Show Libraries<\/strong><\/p>\n<p>&#160;<\/p>\n<p>&#160;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" title=\"fix1\" style=\"border-top: 0px; border-right: 0px; background-image: none; border-bottom: 0px; padding-top: 0px; padding-left: 0px; margin: 10px; border-left: 0px; display: inline; padding-right: 0px\" border=\"0\" alt=\"fix1\" src=\"https:\/\/digitalmediaphile.com\/wp-content\/uploads\/2013\/11\/fix1.png\" width=\"534\" height=\"422\" \/><\/p>\n<p>&#160;<\/p>\n<p>c. Now Navigate to <strong>Libraries<\/strong> (shown in Purple) and right click <strong>Pictures<\/strong> (tap and hold on a tablet) and then select <strong>Delete<\/strong>. Be sure you are in the Libraries hierarchy before you do this. <\/p>\n<p><img loading=\"lazy\" decoding=\"async\" title=\"fix3\" style=\"border-top: 0px; border-right: 0px; background-image: none; border-bottom: 0px; padding-top: 0px; padding-left: 0px; margin: 10px; border-left: 0px; display: inline; padding-right: 0px\" border=\"0\" alt=\"fix3\" src=\"https:\/\/digitalmediaphile.com\/wp-content\/uploads\/2013\/11\/fix3.png\" width=\"446\" height=\"296\" \/><\/p>\n<p>&#160;<\/p>\n<p>d. Now restore default libraries by right clicking on <strong>Libraries<\/strong> and then selecting <strong>Restore default libraries<\/strong><\/p>\n<p>&#160;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" title=\"fix9\" style=\"border-top: 0px; border-right: 0px; background-image: none; border-bottom: 0px; padding-top: 0px; padding-left: 0px; margin: 10px; border-left: 0px; display: inline; padding-right: 0px\" border=\"0\" alt=\"fix9\" src=\"https:\/\/digitalmediaphile.com\/wp-content\/uploads\/2013\/11\/fix9.png\" width=\"466\" height=\"425\" \/><\/p>\n<p>&#160;<\/p>\n<p><font size=\"4\"><strong>2. Manually Rebuild the Index<\/strong><\/font><\/p>\n<p>&#160;<\/p>\n<p>If after performing Step 1 there is no content in the Photos App, try rebuilding the Index.<\/p>\n<p>&#160;<\/p>\n<p>a. On the Start screen, type or search for <strong>indexing<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" title=\"fix4\" style=\"border-top: 0px; border-right: 0px; background-image: none; border-bottom: 0px; padding-top: 0px; padding-left: 0px; margin: 10px; border-left: 0px; display: inline; padding-right: 0px\" border=\"0\" alt=\"fix4\" src=\"https:\/\/digitalmediaphile.com\/wp-content\/uploads\/2013\/11\/fix4.png\" width=\"466\" height=\"256\" \/><\/p>\n<p>b. Select <strong>Indexing Options<\/strong> and then select <strong>Advanced<\/strong> in the Indexing Options window<\/p>\n<p>&#160;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" title=\"fix5\" style=\"border-top: 0px; border-right: 0px; background-image: none; border-bottom: 0px; padding-top: 0px; padding-left: 0px; margin: 10px; border-left: 0px; display: inline; padding-right: 0px\" border=\"0\" alt=\"fix5\" src=\"https:\/\/digitalmediaphile.com\/wp-content\/uploads\/2013\/11\/fix5.png\" width=\"466\" height=\"506\" \/><\/p>\n<p>c.&#160; In the Advanced Options window, select <strong>Rebuild<\/strong>. This will take some time. You can continue to use your computer, but this will slow down the process.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" title=\"fix6\" style=\"border-top: 0px; border-right: 0px; background-image: none; border-bottom: 0px; padding-top: 0px; padding-left: 0px; margin: 10px; border-left: 0px; display: inline; padding-right: 0px\" border=\"0\" alt=\"fix6\" src=\"https:\/\/digitalmediaphile.com\/wp-content\/uploads\/2013\/11\/fix6.png\" width=\"396\" height=\"498\" \/><\/p>\n<p>&#160;<\/p>\n<p><font size=\"4\"><strong>3. Indexing Can\u2019t Run or the Photos App Crashes on Startup<\/strong><\/font><\/p>\n<p>&#160;<\/p>\n<p>If the&#160; <strong>Windows Search Service<\/strong> is not running, the Photos App may crash on startup in Windows 8.1. To start the service:<\/p>\n<p>&#160;<\/p>\n<p>a. Type or Search for <strong>services.msc<\/strong> on the Start screen and then select it<\/p>\n<p>&#160;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" title=\"fix7\" style=\"border-top: 0px; border-right: 0px; background-image: none; border-bottom: 0px; padding-top: 0px; padding-left: 0px; margin: 10px; border-left: 0px; display: inline; padding-right: 0px\" border=\"0\" alt=\"fix7\" src=\"https:\/\/digitalmediaphile.com\/wp-content\/uploads\/2013\/11\/fix7.png\" width=\"534\" height=\"254\" \/><\/p>\n<p>b. Scroll down in the Services Window and verify that <strong>Windows Search<\/strong> is running. <\/p>\n<p>&#160;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" title=\"fix8\" style=\"border-top: 0px; border-right: 0px; background-image: none; border-bottom: 0px; padding-top: 0px; padding-left: 0px; margin: 10px; border-left: 0px; display: inline; padding-right: 0px\" border=\"0\" alt=\"fix8\" src=\"https:\/\/digitalmediaphile.com\/wp-content\/uploads\/2013\/11\/fix8.png\" width=\"466\" height=\"301\" \/><\/p>\n<p>c. If it is disabled, right click it, select <strong>Properties<\/strong> and set it to <strong>Automatic (Delayed Start)<\/strong> and verify it is started.<\/p>\n<p>&#160;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" title=\"startsearch\" style=\"border-top: 0px; border-right: 0px; background-image: none; border-bottom: 0px; padding-top: 0px; padding-left: 0px; margin: 10px; border-left: 0px; display: inline; padding-right: 0px\" border=\"0\" alt=\"startsearch\" src=\"https:\/\/digitalmediaphile.com\/wp-content\/uploads\/2013\/11\/startsearch.png\" width=\"420\" height=\"475\" \/><\/p>\n<p>d. Restart your computer or tablet and try Step 2 again.<\/p>\n<p>&#160;<\/p>\n<p><font size=\"4\"><strong>4. Can\u2019t Start the Windows Search Service or File Not Found Error<\/strong><\/font><\/p>\n<p>Some Registry tools like iolo System Mechanic and PC Doctor have reportedly damaged the registry and prevent Windows Search from starting. It has also been reported that some vendor utilities that ship with computers with SSD drives turn Windows Search off. <\/p>\n<p>&#160;<\/p>\n<p>a. If you have used a utility as described above, <strong>undo the changes made<\/strong>. My opinion is that most third party registry tools do more harm than good (and this current situation is just but one example). <\/p>\n<p>&#160;<\/p>\n<p>b. If you can\u2019t undo the changes or un-doing the changes does not work, it has been reported that there is a registry fix that may resolve the issue. I have not tried this personally, but there are many confirmations that it does work. See the <a href=\"http:\/\/answers.microsoft.com\/en-us\/windows\/forum\/windows8_1-tms\/windows-81-searchindexing-will-not-start-error-2\/c8ca129c-11e1-4223-9839-8ba62f345d5e?tab=question&amp;status=AllReplies%2CAllReplies&amp;page=4\" target=\"_blank\">reply marked as Answer<\/a> in this thread on Microsoft Communities. My recommendation is that if you try this fix (which I will repost below) that you first <strong>back up the registry<\/strong> and<strong> export the original key<\/strong> so that you have a way back. <strong><em>Using the registry editor is not something you should do unless you understand the consequences. <\/em><\/strong><\/p>\n<p>Find this key<\/p>\n<p>&#160;<\/p>\n<p><span style=\"color: rgb(51,51,51)\"><font color=\"#0000ff\">HKEY_LOCAL_MACHINE\\SOFTWARE\\Microsoft\\Windows Search\\FileChangeClientConfigs\\{A010C594-BAB6-4690-952C-28A0C0365307} value=ScopeToMonitor<\/font><\/span><\/p>\n<p>&#160;<\/p>\n<p>Rename it to<\/p>\n<p>&#160;<\/p>\n<p><font color=\"#0000ff\">HKEY_LOCAL_MACHINE\\SOFTWARE\\Microsoft\\Windows Search\\FileChangeClient<strong>ConfigBAK<\/strong>\\{A010C594-BAB6-4690-952C-28A0C0365307} value=ScopeToMonitor<\/font><\/p>\n<p><font color=\"#0000ff\"><\/font><\/p>\n<p><font color=\"#113040\">c. Restart your computer and then attempt to start the Windows Search Service (Step 3).<\/font><\/p>\n<p>&#160;<\/p>\n<p><font size=\"4\"><strong>5. Photos App Still Crashes on Start Up After Performing above Steps<\/strong><\/font><\/p>\n<p>&#160;<\/p>\n<p>It has been reported that if a firewall rule blocks access to SkyDrive that the Photos App crashes on start. If you can change the rule, it may resolve the problem.<\/p>\n<p>&#160;<\/p>\n<p>You can let me know on twitter @barbbowman if any of the above helped you resolve your issue or post in <a href=\"http:\/\/answers.microsoft.com\/en-us\/windows\/forum\/windows8_1-pictures\" target=\"_blank\">Microsoft Communities<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>&#160; It\u2019s obvious from the number of posts and threads in Microsoft Communities that the Photos App in Windows 8.1, besides having been gutted of features loved by many, that QA on this app pretty much didn\u2019t happen and customers are suffering. Symptoms include (but are not limited to) &#160; attempting to open the Photos [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[169],"tags":[313],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":6}},"jetpack_publicize_connections":[],"featured_image_urls":{"full":"","thumbnail":"","medium":"","medium_large":"","large":"","1536x1536":"","2048x2048":""},"post_excerpt_stackable":"<p>&#160; It\u2019s obvious from the number of posts and threads in Microsoft Communities that the Photos App in Windows 8.1, besides having been gutted of features loved by many, that QA on this app pretty much didn\u2019t happen and customers are suffering. Symptoms include (but are not limited to) &#160; attempting to open the Photos App and immediately crashing back to the Start screen message from Photos \u201cplease try again later\u201d message \u201cyour SkyDrive could not be created\u201d message \u201cno content found\u201d &#160; &#160; Following is a collection of fixes and issues. &#160; Before trying these fixes, make sure the&hellip;<\/p>\n","category_list":"<a href=\"https:\/\/digitalmediaphile.com\/index.php\/category\/windows-8-1\/\" rel=\"category tag\">Windows 8.1<\/a>","author_info":{"name":"barbbowman","url":"https:\/\/digitalmediaphile.com\/index.php\/author\/barbbowman\/"},"comments_num":"0 comments","jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/pvFKI-cr","jetpack-related-posts":[],"_links":{"self":[{"href":"https:\/\/digitalmediaphile.com\/index.php\/wp-json\/wp\/v2\/posts\/771"}],"collection":[{"href":"https:\/\/digitalmediaphile.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/digitalmediaphile.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/digitalmediaphile.com\/index.php\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/digitalmediaphile.com\/index.php\/wp-json\/wp\/v2\/comments?post=771"}],"version-history":[{"count":0,"href":"https:\/\/digitalmediaphile.com\/index.php\/wp-json\/wp\/v2\/posts\/771\/revisions"}],"wp:attachment":[{"href":"https:\/\/digitalmediaphile.com\/index.php\/wp-json\/wp\/v2\/media?parent=771"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/digitalmediaphile.com\/index.php\/wp-json\/wp\/v2\/categories?post=771"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/digitalmediaphile.com\/index.php\/wp-json\/wp\/v2\/tags?post=771"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}