{"id":275,"date":"2010-08-23T05:13:46","date_gmt":"2010-08-23T12:13:46","guid":{"rendered":"https:\/\/digitalmediaphile.com\/index.php\/2010\/08\/23\/apple-mobileme-stops-working-for-some-all-windows-users-and-apple-says-fix-in-a-few-days\/"},"modified":"2011-06-09T06:18:05","modified_gmt":"2011-06-09T13:18:05","slug":"apple-mobileme-stops-working-for-some-all-windows-users-and-apple-says-fix-in-a-few-days","status":"publish","type":"post","link":"https:\/\/digitalmediaphile.com\/index.php\/2010\/08\/23\/apple-mobileme-stops-working-for-some-all-windows-users-and-apple-says-fix-in-a-few-days\/","title":{"rendered":"Apple MobileMe Stops Working for (Some? All?) Windows Users and Apple Says Fix in a few DAYS?"},"content":{"rendered":"<p>I appear to be one of the users afflicted. Existing computers that were syncing fine stopped and don\u2019t show as registered. New computer never before synced also&#160; can\u2019t register. Apple Support forums with many user reports \u2013 e.g., <a href=\"http:\/\/discussions.apple.com\/thread.jspa?threadID=2553248&amp;start=15&amp;tstart=0\">http:\/\/discussions.apple.com\/thread.jspa?threadID=2553248&amp;start=15&amp;tstart=0<\/a>&#160;<\/p>\n<p>Waited 1hr 32 min for chat rep who, like all first line agents in every company wanted me to jump through every hoop and blame my computer(s) \u2013 my network \u2013 my frame of mind. And finally escalated and then admitted it was an Apple problem. Then the solution was \u201cwe know, wait a few days, keep trying\u201d.<strong><font size=\"2\"> Apple, this is NOT acceptable<\/font><\/strong>. <\/p>\n<p>  <!--more-->  <\/p>\n<p><strong><em><font size=\"3\">Update: Started working around 1pm EDT. I actually sent email with the chat transcript to <\/font><\/em><\/strong><strong><em><font color=\"black\" size=\"3\">sjobs@apple.com<\/font><\/em><\/strong><strong><em><font size=\"3\">. Just got a call from Apple Executive Offices (really). Had quite the conversation with the nice person that phone.<\/font><\/em><\/strong><\/p>\n<p>Here is the chat transcript:<span style=\"font-family: &quot;Times New Roman&quot;,&quot;serif&quot;; font-size: 12pt; mso-fareast-font-family: &#39;Times New Roman&#39;; mso-ansi-language: en\" lang=\"EN\"><\/span> <\/p>\n<p>&#160;<\/p>\n<ul type=\"disc\"><\/ul>\n<li style=\"line-height: normal; margin: 0in 0in 10pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l0 level1 lfo1; tab-stops: list .5in\" class=\"MsoNormal\"><span style=\"font-family: &quot;Times New Roman&quot;,&quot;serif&quot;; font-size: 12pt; mso-fareast-font-family: &#39;Times New Roman&#39;; mso-ansi-language: en\" lang=\"EN\"><font color=\"black\" size=\"1\" face=\"Arial\"><strong>You are chatting with Davoren K., a MobileMe Support Advisor <\/strong><\/font><\/span>\n<ul type=\"disc\">\n<li style=\"line-height: normal; margin: 0in 0in 10pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l1 level1 lfo2; tab-stops: list .5in\" class=\"MsoNormal\"><span style=\"font-family: &quot;Times New Roman&quot;,&quot;serif&quot;; font-size: 12pt; mso-fareast-font-family: &#39;Times New Roman&#39;; mso-ansi-language: en\" lang=\"EN\"><font color=\"black\" size=\"1\" face=\"Arial\"><strong>Hi, my name is Davoren K.. Welcome to Apple! <\/strong><\/font><\/span><\/li>\n<li style=\"line-height: normal; margin: 0in 0in 10pt; color: #000099; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l1 level1 lfo2; tab-stops: list .5in\" class=\"MsoNormal\"><span style=\"font-family: &quot;Times New Roman&quot;,&quot;serif&quot;; font-size: 12pt; mso-fareast-font-family: &#39;Times New Roman&#39;; mso-ansi-language: en\" lang=\"EN\"><font color=\"black\" size=\"1\" face=\"Arial\"><strong>barb bowman: hi <\/strong><\/font><\/span><\/li>\n<li style=\"line-height: normal; margin: 0in 0in 10pt; color: #000099; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l1 level1 lfo2; tab-stops: list .5in\" class=\"MsoNormal\"><span style=\"font-family: &quot;Times New Roman&quot;,&quot;serif&quot;; font-size: 12pt; mso-fareast-font-family: &#39;Times New Roman&#39;; mso-ansi-language: en\" lang=\"EN\"><font color=\"black\" size=\"1\" face=\"Arial\"><strong>barb bowman: when is the mobile me sync issue for windows users going to be fixed? <\/strong><\/font><\/span><\/li>\n<li style=\"line-height: normal; margin: 0in 0in 10pt; color: #000099; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l1 level1 lfo2; tab-stops: list .5in\" class=\"MsoNormal\"><span style=\"font-family: &quot;Times New Roman&quot;,&quot;serif&quot;; font-size: 12pt; mso-fareast-font-family: &#39;Times New Roman&#39;; mso-ansi-language: en\" lang=\"EN\"><font color=\"black\"><strong><font size=\"1\" face=\"Arial\">barb bowman: see <\/font><a href=\"http:\/\/forums.macrumors.com\/archive\/index.php\/t%20%3C\/t-998931.html\" target=\"_blank\"><font size=\"1\">http:\/\/forums.macrumors.com\/archive\/index.php\/t%20%3C\/t-998931.html<\/font><\/a><font size=\"1\" face=\"Arial\"> <\/font><\/strong><\/font><\/span><\/li>\n<li style=\"line-height: normal; margin: 0in 0in 10pt; color: #000099; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l1 level1 lfo2; tab-stops: list .5in\" class=\"MsoNormal\"><span style=\"font-family: &quot;Times New Roman&quot;,&quot;serif&quot;; font-size: 12pt; mso-fareast-font-family: &#39;Times New Roman&#39;; mso-ansi-language: en\" lang=\"EN\"><font color=\"black\" size=\"1\" face=\"Arial\"><strong>barb bowman: and your own support site <\/strong><\/font><\/span><\/li>\n<li style=\"line-height: normal; margin: 0in 0in 10pt; color: #000099; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l1 level1 lfo2; tab-stops: list .5in\" class=\"MsoNormal\"><span style=\"font-family: &quot;Times New Roman&quot;,&quot;serif&quot;; font-size: 12pt; mso-fareast-font-family: &#39;Times New Roman&#39;; mso-ansi-language: en\" lang=\"EN\"><font color=\"black\" size=\"1\" face=\"Arial\"><strong>barb bowman: been down for 3 days <\/strong><\/font><\/span><\/li>\n<li style=\"line-height: normal; margin: 0in 0in 10pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l1 level1 lfo2; tab-stops: list .5in\" class=\"MsoNormal\"><span style=\"font-family: &quot;Times New Roman&quot;,&quot;serif&quot;; font-size: 12pt; mso-fareast-font-family: &#39;Times New Roman&#39;; mso-ansi-language: en\" lang=\"EN\"><font color=\"black\" size=\"1\" face=\"Arial\"><strong>Davoren K.: Hello Barb, I see that you are having trouble syncing with Windows, is that right? <\/strong><\/font><\/span><\/li>\n<li style=\"line-height: normal; margin: 0in 0in 10pt; color: #000099; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l1 level1 lfo2; tab-stops: list .5in\" class=\"MsoNormal\"><span style=\"font-family: &quot;Times New Roman&quot;,&quot;serif&quot;; font-size: 12pt; mso-fareast-font-family: &#39;Times New Roman&#39;; mso-ansi-language: en\" lang=\"EN\"><font color=\"black\" size=\"1\" face=\"Arial\"><strong>barb bowman: 3 computers suddenly stopped syncing <\/strong><\/font><\/span><\/li>\n<li style=\"line-height: normal; margin: 0in 0in 10pt; color: #000099; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l1 level1 lfo2; tab-stops: list .5in\" class=\"MsoNormal\"><span style=\"font-family: &quot;Times New Roman&quot;,&quot;serif&quot;; font-size: 12pt; mso-fareast-font-family: &#39;Times New Roman&#39;; mso-ansi-language: en\" lang=\"EN\"><font color=\"black\" size=\"1\" face=\"Arial\"><strong>barb bowman: others are reporting this <\/strong><\/font><\/span><\/li>\n<li style=\"line-height: normal; margin: 0in 0in 10pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l1 level1 lfo2; tab-stops: list .5in\" class=\"MsoNormal\"><span style=\"font-family: &quot;Times New Roman&quot;,&quot;serif&quot;; font-size: 12pt; mso-fareast-font-family: &#39;Times New Roman&#39;; mso-ansi-language: en\" lang=\"EN\"><font color=\"black\" size=\"1\" face=\"Arial\"><strong>Davoren K.: Have you contacted chat support about this issue before? <\/strong><\/font><\/span><\/li>\n<li style=\"line-height: normal; margin: 0in 0in 10pt; color: #000099; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l1 level1 lfo2; tab-stops: list .5in\" class=\"MsoNormal\"><span style=\"font-family: &quot;Times New Roman&quot;,&quot;serif&quot;; font-size: 12pt; mso-fareast-font-family: &#39;Times New Roman&#39;; mso-ansi-language: en\" lang=\"EN\"><font color=\"black\" size=\"1\" face=\"Arial\"><strong>barb bowman: no <\/strong><\/font><\/span><\/li>\n<li style=\"line-height: normal; margin: 0in 0in 10pt; color: #000099; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l1 level1 lfo2; tab-stops: list .5in\" class=\"MsoNormal\"><span style=\"font-family: &quot;Times New Roman&quot;,&quot;serif&quot;; font-size: 12pt; mso-fareast-font-family: &#39;Times New Roman&#39;; mso-ansi-language: en\" lang=\"EN\"><font color=\"black\" size=\"1\" face=\"Arial\"><strong>barb bowman: sync IS working on ipad and iphone <\/strong><\/font><\/span><\/li>\n<li style=\"line-height: normal; margin: 0in 0in 10pt; color: #000099; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l1 level1 lfo2; tab-stops: list .5in\" class=\"MsoNormal\"><span style=\"font-family: &quot;Times New Roman&quot;,&quot;serif&quot;; font-size: 12pt; mso-fareast-font-family: &#39;Times New Roman&#39;; mso-ansi-language: en\" lang=\"EN\"><font color=\"black\" size=\"1\" face=\"Arial\"><strong>barb bowman: but stopped on computers <\/strong><\/font><\/span><\/li>\n<li style=\"line-height: normal; margin: 0in 0in 10pt; color: #000099; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l1 level1 lfo2; tab-stops: list .5in\" class=\"MsoNormal\"><span style=\"font-family: &quot;Times New Roman&quot;,&quot;serif&quot;; font-size: 12pt; mso-fareast-font-family: &#39;Times New Roman&#39;; mso-ansi-language: en\" lang=\"EN\"><font color=\"black\" size=\"1\" face=\"Arial\"><strong>barb bowman: I am not the only one having this issue <\/strong><\/font><\/span><\/li>\n<li style=\"line-height: normal; margin: 0in 0in 10pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l1 level1 lfo2; tab-stops: list .5in\" class=\"MsoNormal\"><span style=\"font-family: &quot;Times New Roman&quot;,&quot;serif&quot;; font-size: 12pt; mso-fareast-font-family: &#39;Times New Roman&#39;; mso-ansi-language: en\" lang=\"EN\"><font color=\"black\" size=\"1\" face=\"Arial\"><strong>Davoren K.: What type of error are you receiving? <\/strong><\/font><\/span><\/li>\n<li style=\"line-height: normal; margin: 0in 0in 10pt; color: #000099; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l1 level1 lfo2; tab-stops: list .5in\" class=\"MsoNormal\"><span style=\"font-family: &quot;Times New Roman&quot;,&quot;serif&quot;; font-size: 12pt; mso-fareast-font-family: &#39;Times New Roman&#39;; mso-ansi-language: en\" lang=\"EN\"><font color=\"black\" size=\"1\" face=\"Arial\"><strong>barb bowman: unable to register this computer for syncing <\/strong><\/font><\/span><\/li>\n<li style=\"line-height: normal; margin: 0in 0in 10pt; color: #000099; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l1 level1 lfo2; tab-stops: list .5in\" class=\"MsoNormal\"><span style=\"font-family: &quot;Times New Roman&quot;,&quot;serif&quot;; font-size: 12pt; mso-fareast-font-family: &#39;Times New Roman&#39;; mso-ansi-language: en\" lang=\"EN\"><font color=\"black\" size=\"1\" face=\"Arial\"><strong>barb bowman: on another computer, advanced suddenly shows NO computers are registered <\/strong><\/font><\/span><\/li>\n<li style=\"line-height: normal; margin: 0in 0in 10pt; color: #000099; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l1 level1 lfo2; tab-stops: list .5in\" class=\"MsoNormal\"><span style=\"font-family: &quot;Times New Roman&quot;,&quot;serif&quot;; font-size: 12pt; mso-fareast-font-family: &#39;Times New Roman&#39;; mso-ansi-language: en\" lang=\"EN\"><font color=\"black\" size=\"1\" face=\"Arial\"><strong>barb bowman: same errors as everyone else has reported since 8\/21 <\/strong><\/font><\/span><\/li>\n<li style=\"line-height: normal; margin: 0in 0in 10pt; color: #000099; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l1 level1 lfo2; tab-stops: list .5in\" class=\"MsoNormal\"><span style=\"font-family: &quot;Times New Roman&quot;,&quot;serif&quot;; font-size: 12pt; mso-fareast-font-family: &#39;Times New Roman&#39;; mso-ansi-language: en\" lang=\"EN\"><font color=\"black\" size=\"1\" face=\"Arial\"><strong>barb bowman: PLEASE look at http:\/\/discussions.apple.com\/thread.jspa?messageID=12141186 <\/strong><\/font><\/span><\/li>\n<li style=\"line-height: normal; margin: 0in 0in 10pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l1 level1 lfo2; tab-stops: list .5in\" class=\"MsoNormal\"><span style=\"font-family: &quot;Times New Roman&quot;,&quot;serif&quot;; font-size: 12pt; mso-fareast-font-family: &#39;Times New Roman&#39;; mso-ansi-language: en\" lang=\"EN\"><font color=\"black\" size=\"1\" face=\"Arial\"><strong>Davoren K.: May I link you to an article? <\/strong><\/font><\/span><\/li>\n<li style=\"line-height: normal; margin: 0in 0in 10pt; color: #000099; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l1 level1 lfo2; tab-stops: list .5in\" class=\"MsoNormal\"><span style=\"font-family: &quot;Times New Roman&quot;,&quot;serif&quot;; font-size: 12pt; mso-fareast-font-family: &#39;Times New Roman&#39;; mso-ansi-language: en\" lang=\"EN\"><font color=\"black\" size=\"1\" face=\"Arial\"><strong>barb bowman: yes, but I have tried uninstalling and reinstalling <\/strong><\/font><\/span><\/li>\n<li style=\"line-height: normal; margin: 0in 0in 10pt; color: #000099; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l1 level1 lfo2; tab-stops: list .5in\" class=\"MsoNormal\"><span style=\"font-family: &quot;Times New Roman&quot;,&quot;serif&quot;; font-size: 12pt; mso-fareast-font-family: &#39;Times New Roman&#39;; mso-ansi-language: en\" lang=\"EN\"><font color=\"black\" size=\"1\" face=\"Arial\"><strong>barb bowman: and honestly this can&#8217;t be a local issue since it suddenly happened on ALL computers <\/strong><\/font><\/span><\/li>\n<li style=\"line-height: normal; margin: 0in 0in 10pt; color: #000099; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l1 level1 lfo2; tab-stops: list .5in\" class=\"MsoNormal\"><span style=\"font-family: &quot;Times New Roman&quot;,&quot;serif&quot;; font-size: 12pt; mso-fareast-font-family: &#39;Times New Roman&#39;; mso-ansi-language: en\" lang=\"EN\"><font color=\"black\" size=\"1\" face=\"Arial\"><strong>barb bowman: what is the link <\/strong><\/font><\/span><\/li>\n<li style=\"line-height: normal; margin: 0in 0in 10pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l1 level1 lfo2; tab-stops: list .5in\" class=\"MsoNormal\"><span style=\"font-family: &quot;Times New Roman&quot;,&quot;serif&quot;; font-size: 12pt; mso-fareast-font-family: &#39;Times New Roman&#39;; mso-ansi-language: en\" lang=\"EN\"><font color=\"black\" size=\"1\" face=\"Arial\"><strong>Davoren K.: http:\/\/support.apple.com\/kb\/TS1681 <\/strong><\/font><\/span><\/li>\n<li style=\"line-height: normal; margin: 0in 0in 10pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l1 level1 lfo2; tab-stops: list .5in\" class=\"MsoNormal\"><span style=\"font-family: &quot;Times New Roman&quot;,&quot;serif&quot;; font-size: 12pt; mso-fareast-font-family: &#39;Times New Roman&#39;; mso-ansi-language: en\" lang=\"EN\"><font color=\"black\" size=\"1\" face=\"Arial\"><strong>Davoren K.: Please inform me of the steps you have already tried. <\/strong><\/font><\/span><\/li>\n<li style=\"line-height: normal; margin: 0in 0in 10pt; color: #000099; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l1 level1 lfo2; tab-stops: list .5in\" class=\"MsoNormal\"><span style=\"font-family: &quot;Times New Roman&quot;,&quot;serif&quot;; font-size: 12pt; mso-fareast-font-family: &#39;Times New Roman&#39;; mso-ansi-language: en\" lang=\"EN\"><font color=\"black\" size=\"1\" face=\"Arial\"><strong>barb bowman: I&#8217;ve tried nearly everything but again <\/strong><\/font><\/span><\/li>\n<li style=\"line-height: normal; margin: 0in 0in 10pt; color: #000099; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l1 level1 lfo2; tab-stops: list .5in\" class=\"MsoNormal\"><span style=\"font-family: &quot;Times New Roman&quot;,&quot;serif&quot;; font-size: 12pt; mso-fareast-font-family: &#39;Times New Roman&#39;; mso-ansi-language: en\" lang=\"EN\"><font color=\"black\" size=\"1\" face=\"Arial\"><strong>barb bowman: how do you explain this happening to 3 computers at the same time? <\/strong><\/font><\/span><\/li>\n<li style=\"line-height: normal; margin: 0in 0in 10pt; color: #000099; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l1 level1 lfo2; tab-stops: list .5in\" class=\"MsoNormal\"><span style=\"font-family: &quot;Times New Roman&quot;,&quot;serif&quot;; font-size: 12pt; mso-fareast-font-family: &#39;Times New Roman&#39;; mso-ansi-language: en\" lang=\"EN\"><font color=\"black\" size=\"1\" face=\"Arial\"><strong>barb bowman: in fact, I tried to set up a brand new computer <\/strong><\/font><\/span><\/li>\n<li style=\"line-height: normal; margin: 0in 0in 10pt; color: #000099; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l1 level1 lfo2; tab-stops: list .5in\" class=\"MsoNormal\"><span style=\"font-family: &quot;Times New Roman&quot;,&quot;serif&quot;; font-size: 12pt; mso-fareast-font-family: &#39;Times New Roman&#39;; mso-ansi-language: en\" lang=\"EN\"><font color=\"black\" size=\"1\" face=\"Arial\"><strong>barb bowman: with the same problems <\/strong><\/font><\/span><\/li>\n<li style=\"line-height: normal; margin: 0in 0in 10pt; color: #000099; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l1 level1 lfo2; tab-stops: list .5in\" class=\"MsoNormal\"><span style=\"font-family: &quot;Times New Roman&quot;,&quot;serif&quot;; font-size: 12pt; mso-fareast-font-family: &#39;Times New Roman&#39;; mso-ansi-language: en\" lang=\"EN\"><font color=\"black\" size=\"1\" face=\"Arial\"><strong>barb bowman: this is not an issue on my computers <\/strong><\/font><\/span><\/li>\n<li style=\"line-height: normal; margin: 0in 0in 10pt; color: #000099; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l1 level1 lfo2; tab-stops: list .5in\" class=\"MsoNormal\"><span style=\"font-family: &quot;Times New Roman&quot;,&quot;serif&quot;; font-size: 12pt; mso-fareast-font-family: &#39;Times New Roman&#39;; mso-ansi-language: en\" lang=\"EN\"><font color=\"black\" size=\"1\" face=\"Arial\"><strong>barb bowman: or for the hundreds of other people reporting that sync suddenly stopped working on their windows machines <\/strong><\/font><\/span><\/li>\n<li style=\"line-height: normal; margin: 0in 0in 10pt; color: #000099; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l1 level1 lfo2; tab-stops: list .5in\" class=\"MsoNormal\"><span style=\"font-family: &quot;Times New Roman&quot;,&quot;serif&quot;; font-size: 12pt; mso-fareast-font-family: &#39;Times New Roman&#39;; mso-ansi-language: en\" lang=\"EN\"><font color=\"black\" size=\"1\" face=\"Arial\"><strong>barb bowman: can you check the SERVER status on your side? <\/strong><\/font><\/span><\/li>\n<li style=\"line-height: normal; margin: 0in 0in 10pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l1 level1 lfo2; tab-stops: list .5in\" class=\"MsoNormal\"><span style=\"font-family: &quot;Times New Roman&quot;,&quot;serif&quot;; font-size: 12pt; mso-fareast-font-family: &#39;Times New Roman&#39;; mso-ansi-language: en\" lang=\"EN\"><font color=\"black\" size=\"1\" face=\"Arial\"><strong>Davoren K.: We can isolate the issue by following the troubleshooting in article. The status of the MobileMe service can be found by logging into me.com\/account and checking the pane on the right. As of right now, all MobileMe services are active and running. <\/strong><\/font><\/span><\/li>\n<li style=\"line-height: normal; margin: 0in 0in 10pt; color: #000099; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l1 level1 lfo2; tab-stops: list .5in\" class=\"MsoNormal\"><span style=\"font-family: &quot;Times New Roman&quot;,&quot;serif&quot;; font-size: 12pt; mso-fareast-font-family: &#39;Times New Roman&#39;; mso-ansi-language: en\" lang=\"EN\"><font color=\"black\" size=\"1\" face=\"Arial\"><strong>barb bowman: please, others have posted that while the web shows the service as UP, other chat reps have acknowledged that there are issues for windows users <\/strong><\/font><\/span><\/li>\n<li style=\"line-height: normal; margin: 0in 0in 10pt; color: #000099; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l1 level1 lfo2; tab-stops: list .5in\" class=\"MsoNormal\"><span style=\"font-family: &quot;Times New Roman&quot;,&quot;serif&quot;; font-size: 12pt; mso-fareast-font-family: &#39;Times New Roman&#39;; mso-ansi-language: en\" lang=\"EN\"><font color=\"black\" size=\"1\" face=\"Arial\"><strong>barb bowman: if all you can do is blame this on local issues, and read a scripted set of answers, you need to escalate me to the next level of support <\/strong><\/font><\/span><\/li>\n<li style=\"line-height: normal; margin: 0in 0in 10pt; color: #000099; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l1 level1 lfo2; tab-stops: list .5in\" class=\"MsoNormal\"><span style=\"font-family: &quot;Times New Roman&quot;,&quot;serif&quot;; font-size: 12pt; mso-fareast-font-family: &#39;Times New Roman&#39;; mso-ansi-language: en\" lang=\"EN\"><font color=\"black\" size=\"1\" face=\"Arial\"><strong>barb bowman: this is unacceptable <\/strong><\/font><\/span><\/li>\n<li style=\"line-height: normal; margin: 0in 0in 10pt; color: #000099; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l1 level1 lfo2; tab-stops: list .5in\" class=\"MsoNormal\"><span style=\"font-family: &quot;Times New Roman&quot;,&quot;serif&quot;; font-size: 12pt; mso-fareast-font-family: &#39;Times New Roman&#39;; mso-ansi-language: en\" lang=\"EN\"><font color=\"black\" size=\"1\" face=\"Arial\"><strong>barb bowman: it is ludicrous when 3 computers stop working here and hundreds of others are reporting the same issue <\/strong><\/font><\/span><\/li>\n<li style=\"line-height: normal; margin: 0in 0in 10pt; color: #000099; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l1 level1 lfo2; tab-stops: list .5in\" class=\"MsoNormal\"><span style=\"font-family: &quot;Times New Roman&quot;,&quot;serif&quot;; font-size: 12pt; mso-fareast-font-family: &#39;Times New Roman&#39;; mso-ansi-language: en\" lang=\"EN\"><font color=\"black\" size=\"1\" face=\"Arial\"><strong>barb bowman: to try to make users jump through the same hoops tht don&#8217;t fix the problem <\/strong><\/font><\/span><\/li>\n<li style=\"line-height: normal; margin: 0in 0in 10pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l1 level1 lfo2; tab-stops: list .5in\" class=\"MsoNormal\"><span style=\"font-family: &quot;Times New Roman&quot;,&quot;serif&quot;; font-size: 12pt; mso-fareast-font-family: &#39;Times New Roman&#39;; mso-ansi-language: en\" lang=\"EN\"><font color=\"black\" size=\"1\" face=\"Arial\"><strong>Davoren K.: We need to isolate the issue using the article, as each issue can be user specific. Would you like to coninue? <\/strong><\/font><\/span><\/li>\n<li style=\"line-height: normal; margin: 0in 0in 10pt; color: #000099; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l1 level1 lfo2; tab-stops: list .5in\" class=\"MsoNormal\"><span style=\"font-family: &quot;Times New Roman&quot;,&quot;serif&quot;; font-size: 12pt; mso-fareast-font-family: &#39;Times New Roman&#39;; mso-ansi-language: en\" lang=\"EN\"><font color=\"black\" size=\"1\" face=\"Arial\"><strong>barb bowman: I have already done everything in that article <\/strong><\/font><\/span><\/li>\n<li style=\"line-height: normal; margin: 0in 0in 10pt; color: #000099; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l1 level1 lfo2; tab-stops: list .5in\" class=\"MsoNormal\"><span style=\"font-family: &quot;Times New Roman&quot;,&quot;serif&quot;; font-size: 12pt; mso-fareast-font-family: &#39;Times New Roman&#39;; mso-ansi-language: en\" lang=\"EN\"><font color=\"black\" size=\"1\" face=\"Arial\"><strong>barb bowman: as I already said <\/strong><\/font><\/span><\/li>\n<li style=\"line-height: normal; margin: 0in 0in 10pt; color: #000099; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l1 level1 lfo2; tab-stops: list .5in\" class=\"MsoNormal\"><span style=\"font-family: &quot;Times New Roman&quot;,&quot;serif&quot;; font-size: 12pt; mso-fareast-font-family: &#39;Times New Roman&#39;; mso-ansi-language: en\" lang=\"EN\"><font color=\"black\" size=\"1\" face=\"Arial\"><strong>barb bowman: up to including trying with a new computer to rule out bad data on all 3 other computers <\/strong><\/font><\/span><\/li>\n<li style=\"line-height: normal; margin: 0in 0in 10pt; color: #000099; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l1 level1 lfo2; tab-stops: list .5in\" class=\"MsoNormal\"><span style=\"font-family: &quot;Times New Roman&quot;,&quot;serif&quot;; font-size: 12pt; mso-fareast-font-family: &#39;Times New Roman&#39;; mso-ansi-language: en\" lang=\"EN\"><font color=\"black\" size=\"1\" face=\"Arial\"><strong>barb bowman: starting with a clean copy of outlook <\/strong><\/font><\/span><\/li>\n<li style=\"line-height: normal; margin: 0in 0in 10pt; color: #000099; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l1 level1 lfo2; tab-stops: list .5in\" class=\"MsoNormal\"><span style=\"font-family: &quot;Times New Roman&quot;,&quot;serif&quot;; font-size: 12pt; mso-fareast-font-family: &#39;Times New Roman&#39;; mso-ansi-language: en\" lang=\"EN\"><font color=\"black\" size=\"1\" face=\"Arial\"><strong>barb bowman: new install of itunes and mobileme, etc. <\/strong><\/font><\/span><\/li>\n<li style=\"line-height: normal; margin: 0in 0in 10pt; color: #000099; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l1 level1 lfo2; tab-stops: list .5in\" class=\"MsoNormal\"><span style=\"font-family: &quot;Times New Roman&quot;,&quot;serif&quot;; font-size: 12pt; mso-fareast-font-family: &#39;Times New Roman&#39;; mso-ansi-language: en\" lang=\"EN\"><font color=\"black\" size=\"1\" face=\"Arial\"><strong>barb bowman: plus trying the fixes on one of the impacted computers <\/strong><\/font><\/span><\/li>\n<li style=\"line-height: normal; margin: 0in 0in 10pt; color: #000099; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l1 level1 lfo2; tab-stops: list .5in\" class=\"MsoNormal\"><span style=\"font-family: &quot;Times New Roman&quot;,&quot;serif&quot;; font-size: 12pt; mso-fareast-font-family: &#39;Times New Roman&#39;; mso-ansi-language: en\" lang=\"EN\"><font color=\"black\" size=\"1\" face=\"Arial\"><strong>barb bowman: on the new computer, last sync sttus is never connected <\/strong><\/font><\/span><\/li>\n<li style=\"line-height: normal; margin: 0in 0in 10pt; color: #000099; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l1 level1 lfo2; tab-stops: list .5in\" class=\"MsoNormal\"><span style=\"font-family: &quot;Times New Roman&quot;,&quot;serif&quot;; font-size: 12pt; mso-fareast-font-family: &#39;Times New Roman&#39;; mso-ansi-language: en\" lang=\"EN\"><font color=\"black\" size=\"1\" face=\"Arial\"><strong>barb bowman: I am logged in to mobileme <\/strong><\/font><\/span><\/li>\n<li style=\"line-height: normal; margin: 0in 0in 10pt; color: #000099; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l1 level1 lfo2; tab-stops: list .5in\" class=\"MsoNormal\"><span style=\"font-family: &quot;Times New Roman&quot;,&quot;serif&quot;; font-size: 12pt; mso-fareast-font-family: &#39;Times New Roman&#39;; mso-ansi-language: en\" lang=\"EN\"><font color=\"black\" size=\"1\" face=\"Arial\"><strong>barb bowman: when I clicked sync with MobileMe I get the error <\/strong><\/font><\/span><\/li>\n<li style=\"line-height: normal; margin: 0in 0in 10pt; color: #000099; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l1 level1 lfo2; tab-stops: list .5in\" class=\"MsoNormal\"><span style=\"font-family: &quot;Times New Roman&quot;,&quot;serif&quot;; font-size: 12pt; mso-fareast-font-family: &#39;Times New Roman&#39;; mso-ansi-language: en\" lang=\"EN\"><font color=\"black\" size=\"1\" face=\"Arial\"><strong>barb bowman: just like I do on the already connected computers <\/strong><\/font><\/span><\/li>\n<li style=\"line-height: normal; margin: 0in 0in 10pt; color: #000099; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l1 level1 lfo2; tab-stops: list .5in\" class=\"MsoNormal\"><span style=\"font-family: &quot;Times New Roman&quot;,&quot;serif&quot;; font-size: 12pt; mso-fareast-font-family: &#39;Times New Roman&#39;; mso-ansi-language: en\" lang=\"EN\"><font color=\"black\" size=\"1\" face=\"Arial\"><strong>barb bowman: there are no firewalls or any other add ins on the new computer <\/strong><\/font><\/span><\/li>\n<li style=\"line-height: normal; margin: 0in 0in 10pt; color: #000099; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l1 level1 lfo2; tab-stops: list .5in\" class=\"MsoNormal\"><span style=\"font-family: &quot;Times New Roman&quot;,&quot;serif&quot;; font-size: 12pt; mso-fareast-font-family: &#39;Times New Roman&#39;; mso-ansi-language: en\" lang=\"EN\"><font color=\"black\" size=\"1\" face=\"Arial\"><strong>barb bowman: it is not a network issue <\/strong><\/font><\/span><\/li>\n<li style=\"line-height: normal; margin: 0in 0in 10pt; color: #000099; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l1 level1 lfo2; tab-stops: list .5in\" class=\"MsoNormal\"><span style=\"font-family: &quot;Times New Roman&quot;,&quot;serif&quot;; font-size: 12pt; mso-fareast-font-family: &#39;Times New Roman&#39;; mso-ansi-language: en\" lang=\"EN\"><font color=\"black\" size=\"1\" face=\"Arial\"><strong>barb bowman: I have tried 3 different networks <\/strong><\/font><\/span><\/li>\n<li style=\"line-height: normal; margin: 0in 0in 10pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l1 level1 lfo2; tab-stops: list .5in\" class=\"MsoNormal\"><span style=\"font-family: &quot;Times New Roman&quot;,&quot;serif&quot;; font-size: 12pt; mso-fareast-font-family: &#39;Times New Roman&#39;; mso-ansi-language: en\" lang=\"EN\"><font color=\"black\" size=\"1\" face=\"Arial\"><strong>Davoren K.: Ok. Please allow me a few minutes to consult my resources on this issue. <\/strong><\/font><\/span><\/li>\n<li style=\"line-height: normal; margin: 0in 0in 10pt; color: #000099; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l1 level1 lfo2; tab-stops: list .5in\" class=\"MsoNormal\"><span style=\"font-family: &quot;Times New Roman&quot;,&quot;serif&quot;; font-size: 12pt; mso-fareast-font-family: &#39;Times New Roman&#39;; mso-ansi-language: en\" lang=\"EN\"><font color=\"black\" size=\"1\" face=\"Arial\"><strong>barb bowman: ok <\/strong><\/font><\/span><\/li>\n<li style=\"line-height: normal; margin: 0in 0in 10pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l1 level1 lfo2; tab-stops: list .5in\" class=\"MsoNormal\"><span style=\"font-family: &quot;Times New Roman&quot;,&quot;serif&quot;; font-size: 12pt; mso-fareast-font-family: &#39;Times New Roman&#39;; mso-ansi-language: en\" lang=\"EN\"><font color=\"black\" size=\"1\" face=\"Arial\"><strong>Davoren K.: Thank you. <\/strong><\/font><\/span><\/li>\n<li style=\"line-height: normal; margin: 0in 0in 10pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l1 level1 lfo2; tab-stops: list .5in\" class=\"MsoNormal\"><span style=\"font-family: &quot;Times New Roman&quot;,&quot;serif&quot;; font-size: 12pt; mso-fareast-font-family: &#39;Times New Roman&#39;; mso-ansi-language: en\" lang=\"EN\"><font color=\"black\" size=\"1\" face=\"Arial\"><strong>Davoren K.: When did this begin? <\/strong><\/font><\/span><\/li>\n<li style=\"line-height: normal; margin: 0in 0in 10pt; color: #000099; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l1 level1 lfo2; tab-stops: list .5in\" class=\"MsoNormal\"><span style=\"font-family: &quot;Times New Roman&quot;,&quot;serif&quot;; font-size: 12pt; mso-fareast-font-family: &#39;Times New Roman&#39;; mso-ansi-language: en\" lang=\"EN\"><font color=\"black\" size=\"1\" face=\"Arial\"><strong>barb bowman: august 21 1.09pm was the last time I synced <\/strong><\/font><\/span><\/li>\n<li style=\"line-height: normal; margin: 0in 0in 10pt; color: #000099; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l1 level1 lfo2; tab-stops: list .5in\" class=\"MsoNormal\"><span style=\"font-family: &quot;Times New Roman&quot;,&quot;serif&quot;; font-size: 12pt; mso-fareast-font-family: &#39;Times New Roman&#39;; mso-ansi-language: en\" lang=\"EN\"><font color=\"black\" size=\"1\" face=\"Arial\"><strong>barb bowman: EDT <\/strong><\/font><\/span><\/li>\n<li style=\"line-height: normal; margin: 0in 0in 10pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l1 level1 lfo2; tab-stops: list .5in\" class=\"MsoNormal\"><span style=\"font-family: &quot;Times New Roman&quot;,&quot;serif&quot;; font-size: 12pt; mso-fareast-font-family: &#39;Times New Roman&#39;; mso-ansi-language: en\" lang=\"EN\"><font color=\"black\" size=\"1\" face=\"Arial\"><strong>Davoren K.: Ok, thank you. I will be right back with you. <\/strong><\/font><\/span><\/li>\n<li style=\"line-height: normal; margin: 0in 0in 10pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l1 level1 lfo2; tab-stops: list .5in\" class=\"MsoNormal\"><span style=\"font-family: &quot;Times New Roman&quot;,&quot;serif&quot;; font-size: 12pt; mso-fareast-font-family: &#39;Times New Roman&#39;; mso-ansi-language: en\" lang=\"EN\"><font color=\"black\" size=\"1\" face=\"Arial\"><strong>Davoren K.: This issue requires more investigation than what we can accomplish in chat support, and engineering is aware of the issue. A fix is in the works and should be released in the next few days. Please continue to periodically try to register your computers until then. <\/strong><\/font><\/span><\/li>\n<\/ul>\n<p><font color=\"black\" size=\"1\"><strong>&#160;<\/strong><\/font><\/p>\n<\/li>\n","protected":false},"excerpt":{"rendered":"<p>I appear to be one of the users afflicted. Existing computers that were syncing fine stopped and don\u2019t show as registered. New computer never before synced also&#160; can\u2019t register. Apple Support forums with many user reports \u2013 e.g., http:\/\/discussions.apple.com\/thread.jspa?threadID=2553248&amp;start=15&amp;tstart=0&#160; Waited 1hr 32 min for chat rep who, like all first line agents in every company [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[6,58],"tags":[],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":6}},"jetpack_publicize_connections":[],"featured_image_urls":{"full":"","thumbnail":"","medium":"","medium_large":"","large":"","1536x1536":"","2048x2048":""},"post_excerpt_stackable":"<p>I appear to be one of the users afflicted. Existing computers that were syncing fine stopped and don\u2019t show as registered. New computer never before synced also&#160; can\u2019t register. Apple Support forums with many user reports \u2013 e.g., http:\/\/discussions.apple.com\/thread.jspa?threadID=2553248&amp;start=15&amp;tstart=0&#160; Waited 1hr 32 min for chat rep who, like all first line agents in every company wanted me to jump through every hoop and blame my computer(s) \u2013 my network \u2013 my frame of mind. And finally escalated and then admitted it was an Apple problem. Then the solution was \u201cwe know, wait a few days, keep trying\u201d. Apple, this is&hellip;<\/p>\n","category_list":"<a href=\"https:\/\/digitalmediaphile.com\/index.php\/category\/apple\/\" rel=\"category tag\">Apple<\/a>, <a href=\"https:\/\/digitalmediaphile.com\/index.php\/category\/mobileme\/\" rel=\"category tag\">MobileMe<\/a>","author_info":{"name":"Barb","url":"https:\/\/digitalmediaphile.com\/index.php\/author\/barb\/"},"comments_num":"0 comments","jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/pvFKI-4r","jetpack-related-posts":[],"_links":{"self":[{"href":"https:\/\/digitalmediaphile.com\/index.php\/wp-json\/wp\/v2\/posts\/275"}],"collection":[{"href":"https:\/\/digitalmediaphile.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/digitalmediaphile.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/digitalmediaphile.com\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/digitalmediaphile.com\/index.php\/wp-json\/wp\/v2\/comments?post=275"}],"version-history":[{"count":0,"href":"https:\/\/digitalmediaphile.com\/index.php\/wp-json\/wp\/v2\/posts\/275\/revisions"}],"wp:attachment":[{"href":"https:\/\/digitalmediaphile.com\/index.php\/wp-json\/wp\/v2\/media?parent=275"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/digitalmediaphile.com\/index.php\/wp-json\/wp\/v2\/categories?post=275"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/digitalmediaphile.com\/index.php\/wp-json\/wp\/v2\/tags?post=275"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}