Surface Pro Cannot Perform System Image Backup



I love my 128GB Surface Pro. I can’t wait for a driver for Wacom pressure sensitive support and a fix for legacy desktop scaling, but other than that, Surface Pro is a wonderful electronic companion that does just about everything.

As with all software, there are bugs. And I think I’ve found a corker. On my Windows 7 machines, I’ve always installed all my apps and configured them and then performed a system image backup (using Windows 7 built in create system image backup tool) both to an external hard drive and over the network. As I added major apps, applied Service Packs and major app updates, I’ve renamed those backups and performed new image based backups. WHS performs the same kind of image based backups, too.

Windows 8 emphasizes some dumbed down recovery methods, including system refresh. The refresh will keep some, but not all of your files. You will lose your installed desktop programs and will have to re-install and configure them. Most Windows Store Apps will be retained, but if you bought a Surface Pro, you bought a machine to run real desktop apps.

So, after having my Surface for 6 days and installing desktop apps, I bought myself a new USB 3.0 external WD Passport portable drive and got ready to use the system image tool that I knew was included (but hard to find) in Windows 8. I was chagrinned to find that it didn’t work as advertised. Here’s what I did:

On the Start Screen, I typed in windows 7 file recovery and then selected Settings



The control panel applet appears (you can also find the applet in the classic control panel when the show small icons view is active). I next selected Create a system image. My external hard drive connected by USB was detected.




A confirmation box appears with everything preselected (you cannot deselect any because this is a full image of all partitions on the drive/SSD) and the backup location I had selected.


I tapped Start backup and the following screen displayed (so far so good).



Then, another positive reinforcement that things were working as they should:



What happened (or did not happen) next is the source of my aggravation and complaint.


I reformatted the WD drive, tried 3 other drives, sacrificed a rubber chicken, with NO success. I checked the Microsoft forums. Uh Oh, others had experienced the issue and MS Support was clueless, offering solutions like chkdsk and/or sfc /scannow. The real issue is that the hidden partitions that contain the recovery partitions and the secure boot partitions don’t contain enough free space for VSC (Volume Shadow Copies) themselves. is what Surface Pro owners are experiencing. shows similar problems on other systems dating back before the release of Surface Pro.


Here is the (really not too informative) breakdown of space allocation on my Surface Pro. The three small factory partitions must be the issue.


The @Surface folks on Twitter did not understand my tweets on this and kept trying to tell me about freeing up space by creating a USB flash drive bootable recovery device and deleting the 7.8 GB recovery drive. This is not the issue at all. I finally pointed them at a YouTube video demonstrating the process above. They finally tweeted “ “ but I am not holding my breath.


In the meantime, I am investigating third party image creation tools. But I maintain that if Microsoft offers the tool on Surface Pro, it SHOULD work, or they should document it in a KB prominently.


If you have comments, feel free to contact me on Twitter @barbbowman

Why Windows 8 Mail Doesn’t Offer Push Sync (3 Account limit)

I have been ranting and raving about not being able to configure my Office 365 hosted domain to be configured to let me pull down mail “as it arrives”. It turns out that there is a three account limit. After three accounts are configured to get mail as it arrives in the Windows 8 Mail App, that choice is no longer offered when additional mail accounts are configured.

Of course, you need to configure a Microsoft account to even get started and that gets the first slot (hotmail, account, etc.) In my case, I configured my Microsoft accounts first, and then a Gmail account. When I got to configuring my vanity domains, I only could get PULL settings, of which every 15 minutes was the shortest interval.

Realizing that only three accounts could be configured, I had an aHa moment and changed the settings on my hotmail and accounts which are far less important to me, and then was able to configure my other accounts for PUSH (as it arrives).


I have made contact with the Mail team at Microsoft and am working towards getting this limit removed (and some other things).

Speech to Text in Surface is Built in

A while back I was complaining that there was nothing like Siri on my Surface. I was wrong. I happened to go into the classic control panel for something entirely different and found Speech Recognition . So I started exploring.

Screenshot 1

I selected Start Speech Recognition and was prompted to select a microphone type. I didn’t know for sure so selected the bottom choice for external and Windows did the right thing.


Screenshot 2


After reading the phrase, I was guided to a rather long tutorial. The graphics shown were a little odd as they were obviously for the x86 version of Windows 8 since they were showing WordPad. However, it was worth believing that Speech Recognition would work on Surface.

After going through the tutorial, I said “Start Listening” and then “Open Word”. Word 2013 RT opened. I started dictating. While slower than Siri and far less accurate, the words I spoke appeared in the document. Eureka. Maybe training will improve this. I hope so.

Next, I tried a voice command from the Start Screen, “Open Mail”. Here’s what happened:


Screenshot 3

While in one of my mail account, I decided to say “Compose”. A new window opened where I could DICTATE an email. I’ve blocked out my email address, but here is the screen shot:


Screenshot 4

I’m off to explore more, but clearly I’m on to something here.

Import your iPad or iPhone Photos to Surface

Wow. What a great experience. I connected my iPad to my new Surface via USB and some magic happened. Imagine a Microsoft device making import from an Apple device transparent.

Right after I plugged in the USB connection, my surface displayed:Screenshot (10)

So I tapped. Next, a window with choices appeared:


Screenshot (11)

I selected Import photos and videos without having high expectations, but, it works just like it does with a supported connected camera:

Screenshot (12)

I selected Import:

Screenshot (13)

And then I selected Open folder.

Screenshot (14)

The Pictures Library displayed the imported folder with a date. The date of November 1 turned out to be the last date of the last screen capture I did on my iPad.

Screenshot (15)

I wanted something more descriptive than a date,so I opened Windows Explorer on the classic desktop and renamed the folder to Imported from iPad:


Screenshot (16)

And back in the Photo App, the folder was renamed.

Screenshot (17)

All in all, a great experience!

Surface Review

Upfront I have to say that I really like my new Surface tablet.  I have a desktop with Windows 8 that I’ve been using primarily for development and testing and I found that the modern UI is just not very mouse and keyboard friendly, at least for me.  The new Start screen is obviously made for touch users and it’s a perfect marriage of form and function. Microsoft uses the terminology fast and fluid and it’s every bit of that and more on Surface.

The touch interface on my Surface tablet sometimes reminds me of a kind of Minority Report interface. I like it a lot.  It really didn’t take long at all to learn the various swiping and gestures that enable quick navigation on the tablet and it seems natural now, as if I always used it.  I love my iPad but the modern interface on my new Surface seems fresh and the live tiles definitely add to my enjoyment and certainly to usability.

I love the type keyboard that I bought with my surface. I’m not that crazy about the touch keyboard that came with it. The onscreen virtual keyboard is easy to use and about as good in my opinion as what I became accustomed to on my iPad.

As many others have reported and blogged there just are not enough apps in the Windows app store yet. I hope they come soon because apps are the key to success of Surface and I really want it to succeed. I know Microsoft is doing everything possible to encourage developers but the missing big apps like Facebook, Twitter etc. are worrisome. I’ve been using Metro Twit for Twitter but have found some problems with the refresh interval and the developer is looking into this.  I have found ways to replace some missing applications by using pinned Internet explorer sites. For example, Pulse is an iOS aggregation app that I use frequently on my iPad. Fortunately the website is very touch friendly and works beautifully on my new Surface. I like the People app for many things but it isn’t quite up to par with say a dedicated Facebook app so I pinned Facebook as an Internet Explorer site to the start menu. Pinning sites is a good work around for many of the apps I use on my iPad, but I’d rather have more functional actual apps.

There are no banking apps other than Bank of America. Sure, I can visit my bank’s website, but it isn’t quite the same. There aren’t any dictation apps that would equal Siri on the iPad and quite frankly,  Intuit, the folks that make Quicken just released companion mobile apps for Quicken 2013. These apps are available for iOS and for Android. This mirrors their app availability. Unfortunately while you can access through a web browser there is no way to do the same with your Quicken data. I’ve used the dictation feature a LOT, even to draft blog posts. Logmein has great remote access iOS apps but so far has only offered an app called for Windows 8 which does not offer the same functionality. The same goes for the folks at Splashtop. Yes the remote desktop app is present on Windows 8 including Surface RT but if you have multiple computers that you want to access, you’ll need to do a lot of port forwarding and port changing in the registry if you want to access remotely. The trade-off is that for both Logmein and Splashtop is that you need to have their desktop client installed on each computer that you want to access remotely. Still, being a regular user of these apps, I miss them on Windows RT.

The app that disappoints me the most is the Microsoft provided Mail app.  It’s terrible, While Microsoft sees the Surface as a consumer device for content consumption, the lack of a decent mail app is quite disturbing. I have read all the explanations why Outlook 2013 could not be included as an RT app but the difference in functionality between the mail app and Outlook is just too big a spread for me. IMAP support in the mail app is horrific and POP3 support is nonexistent. While I am sure Microsoft wants to drive everyone to a.k.a. Hotmail, there are people who use their vanity domains on office 365 or still use their ISPs mail servers. For me, the poor mail app is a showstopper that would prevent replacing my iPad with Surface.  Even as a consumer I still need reminders of appointments for doctors and dentists and car service and such.  I get reminders and notifications on my iPad but there doesn’t seem to be an analogous function on Surface through the calendar app or anything else.

A Windows app that I have depended on for the past several years, Windows Live Writer, which I use for posting to my blogs, is not available as an RT app aka windows store app. I can use the blog template in Word 2013 RT to post to my blog. Unfortunately it is very limited in features and functionality. There isn’t even support for tags. And some functions, such as creating new categories, or even editing an existing post simply do not work for me. I was hoping for better.

In spite of the shortcomings, I like Surface. I hope Microsoft addresses the shortcomings quickly. They will need to if they want broad acceptance and not just early adopters. I want Surface to succeed. I see the promise. I just want to see the promise delivered, and quickly.

Read this blog with my Windows 8 App

Get the App