Ever since I first heard about the Surface 3 with LTE, I was chomping at the bit to replace my Nokia Lumia 2520 with a better Windows tablet that included cellular capabilities. When I heard that the first devices would be AT&T only, and then T-Mobile I was disappointed. Then I heard about an unlocked version. When that unlocked SKU became available in mid September, I asked about Verizon. I couldn’t get an authoritative answer, but was told that a VZW specific model was coming. So I waited.
On November 12, I saw an announcement that Verizon was finally selling a VZW Surface 3 SKU. http://www.verizonwireless.com/news/article/2015/11/microsoft-surface-3-with-verizon-4g-lte-now-available-for-business-professionals.html. I tried to order online, but found that it was business customers only. Five lines, five devices. I called and was told the same thing. As a consumer, no chance. Needless to say, I was not a happy camper.
I decided LTE was LTE and that just had to be a way to get an unlocked Surface 3 LTE working on the VZW network. And I followed my instincts. Here are the steps. Don’t skip any.
1. Go to a Verizon company owned Store (not an agent)
2. They’ll need to add an unauthorized device to your account/plan (or swap out one that is already there).
3. They need to make a NANO SIM.
4. They need to place this NANO SIM in their demo iPad and activate it.
5. They need to turn WiFi OFF on the demo iPad and wait for the SIM to activate on the network and verify by successfully browsing the web. Making the connection to the Internet with the activated SIM is a critical step. Don’t let the VZW tech tell you this is not needed.
6. Completely turn off your Surface 3.
7. Put the NANO SIM in the Sim tray and slide into your Surface 3.
8. Turn on the Surface 3.
On the Surface 3.
1. Open Settings, Network and Internet and turn Cellular ON if it is off. You should turn Wi-Fi off temporarily to test your LTE connection
2. You may need to wait a few minutes, but as long as you or the VZW tech followed the first 5 steps above, you should get connected to Verizon’s LTE network. You’ll see an icon in the task tray indicating signal strength and should be able to visually confirm your connection in the Action Center.
Network and Internet, Cellular will show Connected as well.
If the above doesn’t work (it really should), a few things you can check:
1. If Network and Internet, Cellular does NOT show Verizon Wireless (LTE), turn on Wi-Fi.
2. Tap the signal strength icon. This should let you access the info online about the SIM and the device. I’ve removed so PII from the screenshot below, but the important pieces are there. Under Network Mode, insure that it shows LTE and APN is set to vzwinternet. If it isn’t, get Verizon to make a new NANO SIM. A partially activated SIM might show GSM as the Network Mode.
3. If you tap the Network Settings box above, on a successfully activated and working connection, the Network Type may show as Global. This is OK.
Verizon employees don’t have much experience with this and you can print this article out so they have a reference. Don’t let them tell you they have to send your device IMEI and other info in to a special team to be added to a database of devices. It isn’t needed and won’t help.
I hope this is helpful. If you’ve used this to get an unlocked Surface 3 online, let me know on Twitter @barbbowman. Enjoy
I wrote about how Microsoft broke Miracast for Surface Pro original users when Windows 8.1 was released http://digitalmediaphile.com/index.php/2013/10/26/how-to-make-miracast-work-on-surface-pro/ and surprise, surprise, they’ve done it again with TH2 Build 10586. The supplied driver for the Marvell Wireless is not Miracast enabled. I don’t know why, as the chip is the same as the Surface Pro 2.
Here’s an unsupported way to get Miracast to work on your SP original with 10586.
Go to http://www.microsoft.com/en-us/download/details.aspx?id=49042 and download Surface Pro 2\SurfacePro2_Win10_150818_0.zip. Open the archive and copy the WiFi folder from SurfacePro2_Win10_150818_0.zip\SurfacePro2_Win10_150818_0\Drivers\Network\WiFi to your desktop or other place where you can easily find it. Then follow these instructions:
- Type Device Manager in the Cortana/Search box and open it.
- Find Network adapters, expand it, right-click on Marvell AVASTAR Wireless-AC Network Controller, and then select Update Driver Software.
- Select Browse my computer for driver software.
- Select Let me pick from a list of device drivers on my computer.
- Click Have Disk.
- Click Browse.
- Navigate to the Wifi folder (it has the INF file for the wifi driver), then click Open.
Go to the Action center, select Connect and your Miracast device should be discovered. Connect and enjoy!
Above shows a successful Miracast streaming session with my Surface Pro original happily connected to a Microsoft Display Adapter.
http://www.microsoft.com/en-us/download/details.aspx?id=49039 Surface 3 LTE ATT
http://www.microsoft.com/en-us/download/details.aspx?id=49037 Surface 3 LTE North America Carrier Unlocked
http://www.microsoft.com/en-us/download/details.aspx?id=49041 Surface 3 LTE Outside of North America and Y!mobile Japan
Microsoft has released a firmware update for the Microsoft Wireless Display Adapter which may help some users experiencing connection problems (black screens, disconnects, etc. The “gotcha” is that in order to update the firmware, you have to have access to a TV/Monitor where you can make a successful Miracast connection and run the Windows Store App http://apps.microsoft.com/windows/en-us/app/microsoft-wireless-display/92ecc09f-9f01-4f9d-9e04-dd412d758b1a that lets you update the firmware. Once you have connected successfully to a Miracast session, here are the steps to update the MWDA:
1. You need to create a password in order to access settings and update firmware, minimum six characters. Create this password and confirm it.
2. Update message will appear (close the app and sign back in if needed). Select Download.
3. Tap/click the blue update button
4. Tap/click the Start button
5. You can view the progress bar (and also you can view on the connected TV; the update is very fast and you might miss it if you blink!
6. You will see a success message (hopefully).
7. Close the app and verify you can connect to the TV that you used to perform the update.
8. Connect the MWDA to the TV you previously experienced problems and see if your issue is resolved.