Tag Surface Pro 3

Pricing for Out of Warranty Surface Exchanges

Microsoft has published current pricing (in US Dollars) for those needing an out of warranty exchange for Surface devices (refurbished devices with a 90 day warranty). Until the end of March, the cost to replace a Surface Pro 3 was…

Surface Pro 3 Batterygate Continues

While Microsoft’s response to the SIMPLO issue has been restricted to “working on a possible software fix”, customers are starting to report that even when plugged in, their SP3 tablets shut down. In essence, they can’t use their Surface Pro…

Surface Pro 3 SIMPLO Battery Issue?

As a Community Moderator on the Microsoft Surface Forums, it’s pretty easy for me to pick up trending hot issues (unlike the paid Forum staff who do not triage or correlate). I regularly forward these on to a contact inside…

Latest Steps to Recover from Surface Pro 3 9/29 Firmware BSOD Boot Loop

  If you are caught in the looping BSOD boot loop, the latest from Microsoft on fixes to try (in order) are posted at http://answers.microsoft.com/en-us/surface/forum/surfpro3-surfusingwin10/repeated-bsod-after-firmware-update-surface-pro-3/529a1da2-3657-43f9-9af1-81c183650ce4?page=7&msgId=f76680cd-ee75-41a7-a1e4-38ffe3ac6b72 This fix has undergone several iterations. For convenience, here’s a capture of the latest version…

Windows 10 WiFi Issues with Surface Pro 3 and Surface 3

  There are a large number of Surface Pro 3 and Surface 3 owners reporting severely slow wireless speeds, limited connectivity and other problems with the new Windows 10 Operating System. These issues are being widely reported on Microsoft’s Community…

Trouble Shooting Miracast

Updated April 24, 2015 In general to mirror your display using Miracast, both the source and the display receiver should be Miracast certified. You can check devices at https://www.wi-fi.org/product-finder-results?capabilities=2&items=300 and also download a spreadsheet with all Miracast certifications. The first…

Did MSFT Just Commit to Fixing Artist’s Complaints on Surface Pro 3?

  There’s a long thread over in the Community forum: http://answers.microsoft.com/en-us/surface/forum/surfpro3-surfupdate/surface-3-wavy-diagonal-lines-when-inking/78c138e5-50db-4544-a988-6023a84b9675?page=11&tm=1428088290680#LastReply and it looks like (based on the answers we just got in the Reddit AMA held today by the Surface team, that there may be work that can be…

Specify 2.4 or 5 GHz WiFi bands on Surface Pro 3

  On January 15, 2015, Microsoft released a package of drivers to Windows Update that includes an updated Marvell WiFi driver for the Surface Pro 3. If you are one of the folks that has been trying to resolve issues…