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Surface Pro 3 Batterygate Continues

While Microsoft’s response to the SIMPLO issue has been restricted to “working on a possible software fix”, customers are starting to report that even when plugged in, their SP3 tablets shut down. In essence, they can’t use their Surface Pro 3’s at all. This seems to happen when the amount of usable battery fully charged falls below a certain point, and as the days continue without a fix, more and more customers will have unusable devices. I don’t see that they will be able to keep their devices running long enough to even apply a software fix, should one actually become available. These customers are trapped. Microsoft won’t swap them out, and some are paying the usurious $450 out of warranty exchange fee. Note that Microsoft committed to a $200 battery replacement program on a Reddit AMA https://www.reddit.com/r/IAmA/comments/26m9cu/we_are_panos_panay_and_the_surface_team_at/chsei5u but has refused to honor this or even comment on it. (And as an aside, Apple charges $129 to replace an out of warranty battery.)

200

Microsoft told customers in the same Reddit AMA https://www.reddit.com/r/IAmA/comments/26m9cu/we_are_panos_panay_and_the_surface_team_at/chse7pn that “the battery can get charged daily (5 days a week) for over 4.5 years and still maintain 80% capacity”. Again, customers are responding in the thread that they can’t even use their devices while connected or docked.

usage

I checked my sent email and note that as a Community Forum Moderator that I brought it to the attention of Microsoft on March 3, 2016. And a couple of times thereafter. I saw the trending that early.

And as of Saturday, March 6, afflicted Microsoft customers have not had a single update on the situation since the initial “we think we can fix in software and are working on a fix”.

Security Notifications from Microsoft Windows 8.1 App

 

Microsoft is "suspending" emails (because of the Canadian SPAM law effective 7/1). I found these REALLY useful. I’m sure others did as well.

 

Notice to IT professionals:

As of July 1, 2014, due to changing governmental policies concerning
the issuance of automated electronic messaging, Microsoft is
suspending the use of email notifications that announce the
following:

* Security bulletin advance notifications
* Security bulletin summaries
* New security advisories and bulletins
* Major and minor revisions to security advisories and bulletins

In lieu of email notifications, you can subscribe to one or more of
the RSS feeds described on the Security TechCenter website.

For more information, or to sign up for an RSS feed, visit the
Microsoft Technical Security Notifications webpage at
»technet.microsoft.com/security/dd252948.

 

So then I looked at the page referenced above. My "quick and dirty" very basic ‘Security Notifications from Microsoft Feed Reader’ app is now available in the Windows Store. http://apps.microsoft.com/windows/app/security-notifications-from/f5459c09-6233-4100-bfe1-d198111fc30b

 

 security app main menu

I hope that Microsoft reinstates the emails after they figure out how to exclude Canadian customers who don’t want to receive this important information.

New Computer Chapter 3

 

Things always blow up on a holiday weekend. Just when I thought the replacement HP Envy was the machine I’d be using for the next (hopefully) 5 years or so, trouble came knocking at my door. Yesterday morning, I had breakfast, hibernated the machine. Took a shower, got dressed. Maybe 45 minutes elapsed time. When I turned on the machine again I saw this ugly blue UEFI you’re totally screwed screen.

uefi crash

Burnt a Ubuntu DVD to run Ubuntu FROM DVD on my server. It seemed to indicate a hibernate issue (?).

ubuntu

 

I sent the blue screen image to my new contact (the Director Signature Experience Labs) from Microsoft Store within minutes of seeing it appear. He called me. Yup, on a Sunday, a holiday weekend, 7am Redmond time, within 15 minutes of my emailing the sad news. While were talking, I booted to advanced recovery and tried to run some powercfg cmds to delete the hibernate file, but they are apparently no longer supported. However, when I exited the machine surprised me and BOOTED into windows. I immediately started copying my data off (and spent the balance of the day yesterday getting my data copied off the HP onto two separate external devices to have redundancy).

I had met with him personally (the Microsoft Director, Signature Experience Labs), just last Wednesday when he came to collect the two machines that were “rejects” (one was the original bad hardware HP Envy 17 and the second was a miss-shipped 15 inch laptop from the same family). During lunch last week, we were discussing various laptops and I had mentioned that I had also been looking at the ASUS ROG 17 incher with the same specs (except for the touch screen) but since there weren’t any in the stores (mail order only I guess, I wasn’t all that keen on getting something sight unseen. Even Best Buy didn’t have any from that family to check out (just to look, feel, etc., not to buy from them). We discussed whether there is an issue with this HP ENVY TouchSmart 17-j141nr model machine (they don’t have enough data on returns) which is now my feeling. He is replacing this HP machine with the ASUS ROG-G750JS-DS71. (We agreed that two lemons are more than enough and trying to see if a third unit would be disaster free wasn’t a good game plan).

ASUS

 

The reviews of the AUS ROG G750JS-DS71 everywhere are pretty awesome. I had looked at this computer before purchasing the HP but couldn’t justify the additional $$ for the ASUS. I’m going to have to go through all the setup stuff again, upgrade to 8.1 update 1, update to the Windows Media Center Pro feature pack, install my apps, copy in my data. Will probably take two days plus to set up the ASUS. Which I am hoping will arrive this week. I’ll hopefully have shipping details tomorrow.

Replaced a Computer with an HP Laptop from Microsoft Store

 

Subtitle: A Signature PC should not behave this way or require this amount of manipulation. Not to mention that an average person would never be able to get through this.

A very old (in computer years) computer from the XP years that I’d been updating (hard drive, RAM, video card, network card, and of course Windows Operating System) (it was running 8.1 updated completely) finally gave up the ghost. It was an old clunker by today’s standards, and I had been using it for development and testing work. I’d been expecting this and had been doing some research for a few weeks. I’d already decided on a 17 inch laptop as a desktop replacement and I was loathe to order something I couldn’t test first or that came with bloatware, crapware, and things of that ilk. I’ve been to out almost local Microsoft Store enough times to know that the signature PC’s there were probably my best choice. And decided on an HP Envy 17 that appeared to be “fully loaded”.

envy17

The nice man that waited on me showed me a similar (less powerful) model that was on display. I decided that if testing that model proved acceptable, that the higher end model would be as good or better. On the negative side, the sales person was unsure of the specs of the higher end machine. I asked if it had a 5400 or 7200 speed hard drive (he had to look it up). I also asked if the higher end model had Windows 8.1 or Windows 8.1 Pro (the down level demo I was testing did not have Pro) and he replied affirmatively.

The demo seemed to be quite responsive, even on the store’s not so wonderful wireless internet connection. I wasn’t absolutely crazy about the gesture enabled trackpad and mouse functions, but knew I’d be purchasing/using a separate Arc Touch Mouse most of the time and that I could turn off and adjust trackpad functionality. Backlit keyboard was a plus. The keyboard itself is so-so but usable (I still think that no one has equaled the ThinkPad keyboards). After about twenty minutes I decided to pull the trigger and purchase.

The box came out from the back of the store. NOT Windows 8.1 Pro, only Core. I complained. I asked for a discount to offset the need to buy an upgrade key. The assistant store manager said yes to that in seconds (the store manager, who I know, was on vacation) and did some magic with prices to effectively reduce the cost by the amount needed to offset the Pro Pack Upgrade. Home I went, laptop in hand.

Arriving home, I plugged in and spent a couple of hours first applying the Pro with Media Center upgrade and then hitting Windows Update about 8 times until I was fully updated to 8.1, Update 1 (or whatever it is officially called).

I walked away to have lunch.

Problem #1: When I came back, the laptop was displaying an ominous black screen showing Boot Device Not Found Please install an Operating System. Held down the power button, did a few more things, started downloading my apps from the Windows Store. Went back to the desktop. Had two more instances of Boot Device Not Found Please install an Operating System. A web search for “hp envy operating system not found” turns up and ungodly number of hits. Most of which are folks who can’t get their computers to boot at all. That was not my problem. After some thought, I went hunting for a BIOS upgrade. Which I found and applied.

Problem #2: Under heavy network load (over 802.1ac wireless), I had some complete lockups. I went hunting for a driver update on the HP site. Found one for this specific model and applied it.

Problem #3: After performing the Windows 8.1, Update 1 update, Bluetooth went missing. It was completely gone from Device Manager as well. While I couldn’t find anything specific to the model laptop I had, I did find http://h30434.www3.hp.com/t5/Notebook-Operating-Systems-and-Software/Bluetooth-missing-HP-ENVY-15-j026tx-Windows-8-1/td-p/3753454. After some more searching, I figured out that I should try https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23761. Yes, that worked. Or at least I see Bluetooth in devman and have a functional BT task tray icon.

Problem #4: The HP Assistant Program  finds newer drivers that those listed for the product page for this model laptop. It found an even newer Intel Wireless drive for the AC NIC. Suggests that it is a waste of time to use drivers from the product page. HP should be ashamed. If you have drivers, HP folks, keep your site updated.

Problem #5: I installed all my modern apps from synced profile. I then got all the Windows Store Updates for these apps. Skype and Bing News won’t install and error with 0x80073cf9. I can install other apps and update other apps. I uninstalled the “old” versions. Now I have none. I ran the PowerShell script to remove windows store apps and these two do NOT appear on the list. It’s not corrupted files, I’ve sfc /scannow’d and tried the standard wsreset, license sync, and it appears I am not alone. I do have the desktop app and there are other News Apps, so it is not the end of the world.

 

skype

Problem #6: Locks up when accessing an SDXC card in the media reader slot. I’ve got an external card reader that works, but gee whiz…

Bottom line.

 

I’ve got a thirty day return window and have resolved most of my issues. I’ve spent the past day and a half installing my apps and so on. I want this to be a keeper. I’m hoping I’m over the hump. HP should be ashamed for sure. And I’m hoping that the Microsoft Store folks leaern something from this.

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