Barb’s Connected World

Archive for the ‘HP’ Category

Ok, it hasn’t been a happy holiday season this year.  I find myself looking for work as my entire department was eliminated. A few days before Chanuka and two weeks before Christmas.  I’d been at Comcast 12+ years.

So, I found myself assessing the tools I need for job hunting (it’s been a while since I was at Comcast 12+ years). My Xerox Personal Copier (circa 1994) needed a drum/cartridge (approx $100) and my 8 year old fax machine (a $129 Brother) was sending stuff that was unreadable. True, I don’t use a fax much anymore, but there are a few  non tech entities that still don’t understand email and scans. I had a scanner that went in the dumpster about 10 years ago that I never replaced. It lasted just long enough to digitize my heirloom family pictures and my own film prints and negatives.

Staples had this HP 8500 Pro 909g printer/fax/scanner/color copier which, with a printer trade in rebate, was $249.98. And there is a $50 mail in rebate on top of that. OK, $200 to replace my all dead and dying Jurassic period home office communications/imaging devices seemed like a good deal. C|Net liked this printer, too.

I had an 8 year old printer to trade, and a friend to carry equipment  up and down stairs for me. I played with the printer at Staples for quite a while and liked what I saw.

Hardware setup was quick and easy. I have no complaints there. Then I installed the printer driver suite.

Imagine my displeasure when, at the end of the install, I launched IE and I noticed the Yahoo toolbar had been silently installed without my permission. And IE immediately crashed. Way to go, HP. I re-opened IE and disabled the Yahoo toolbar add-in, closed the browser and was greeted with a second “Internet Explorer has stopped working” intercept.  Opened IE and found some additional HP Browser helper objects (BHO’s) in Manage Add-ons and disabled them. Closed the browser. Uninstalled the Yahoo toolbar. Back to normal.

I then decided to contact HP Support to complain about foisting this crap on unsuspecting consumers. The first email response was from a delta semi moron who told me to contact Microsoft for Internet Explorer support in uninstalling the Yahoo toolbar. I emailed my reply and heard back from a different support rep. Apparently HP has so many complaints about the crapware they install that they have a permanent FAQ that includes the language “ ..special offers at HP Deals “. The installer also PINS two icons to the Windows 7 Start menu. 

OK, I’ve vented. I feel better now.

 

HP and Compaq Desktop PCs – Preventing Non-System Disk Errors on Computers with Seagate Drives

This information applies to HP and Compaq computers with Seagate 320GB, 500GB, 750GB and 1TB hard drives.

Seagate recently informed HP of a potential issue concerning certain Seagate SATA hard drives installed in a small number of HP computers.

If the computer is affected, after turning on the computer, the computer stops responding (hangs) and the following error (or similar) displays:

Error – Non-System disk or disk error. Replace and strike any key when ready.

NOTE:

If this error has already occurred and you cannot access the data on your hard drive, contact HP for service.

To prevent this error from occurring, upgrade the firmware for the hard disk drive using the following steps.

NOTE:

It is highly recommended that you create a system backup before performing this update.

1.    Download the Seagate SATA Hard Disk Drive Firmware Update (sp40966).

2.    After the file is saved on the hard drive, double-click the icon for the update.

The Firmware Update window opens.

3.    Insert a blank CD in the CD/DVD drive and select Create Bootable CD. Then click OK.

Figure 1: Create bootable CD window

4.    The computer writes the data to the CD and another message displays. Do not remove the CD from the drive.

5.    After the disc has been created, the drive door opens and closes. If your computer has a slot drive you will need to manually insert the disc into the drive.

After the disc is inserted, a Firmware Update window opens. You might need to close a Seagate FW CD window to access the Firmware Update window.

6.    Leave the disc in the drive and click Yes to restart the system.

Figure 2: Bootable CD created

7.    When the computer restarts, the Firmware Update Utility screen displays. Press a key to continue.

The utility updates the firmware and displays a message, "Eject the CD", on the screen when complete.

8.    Remove the BIOS update disc from the CD/DVD drive and restart the computer to finish updating the firmware.

9.    When successful, a message displays in the notification area that the device driver software installed.

Figure 3: Successful install message

10. When prompted, restart the computer.